Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share information when you use the FSSA Benefits portal.

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, apply for benefits, or contact us for assistance. This may include:

• Personal Details: Name, date of birth, Social Security Number, and demographic information.
• Contact Information: Mailing address, email address, and phone numbers.
• Financial Information: Income details, tax returns, and bank account information for direct deposits.
• Documentation: Copies of IDs, and other verification documents.

2. How We Use Information

We use the information we collect to:

• Determine your eligibility for benefit programs.
• Process your applications and disburse funds.
• Communicate with you regarding your application status.
• Prevent fraud and ensure compliance with federal and state laws.
• Improve the functionality and accessibility of our portal.

3. How We Protect Information

We implement technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, or alteration. All data transmitted through this portal is encrypted. We regularly review our systems to guard against unauthorized access.

4. When We Share Information

We do not sell your personal information. We may share your information only in the following circumstances:

• With state and federal agencies to verify your eligibility and prevent fraud.
• With authorized service providers who assist us in operating the portal (under strict confidentiality agreements).
• When required by law, such as to comply with a subpoena or court order.

5. Your Privacy Rights

Depending on your jurisdiction, you may have the right to access, correct, or request the deletion of your personal information. If you wish to exercise any of these rights, please contact our privacy office.

6. Cookies and Analytics

We use cookies and similar tracking technologies to ensure the portal functions correctly and to analyze how users interact with our site. You can control cookie preferences through your browser settings, but disabling essential cookies may impact your ability to use the portal.